After working tirelessly to resolve online payment issues caused by the changes to 3D secure payments, we are pleased to announce that we can now accept online payments for everything you do at the Sports Village!
Whether you want to make and pay for a booking or sign up and pay for a new membership, you can now do so online with a few clicks of your mouse!
Although we hope the issues are now resolved and many customers are already making successful payments online, some customers may still experience teething problems. We would really appreciate it if you continue to feedback and let us know if you experience any difficulties when making online payments.
Before you email us if you do experience an issue please ensure your address details are correct – if these don’t match the address your bank has for you the payment will not work. You can check and update them by clicking the ‘My details’ button. All fields including country need to be complete and match the address held by your bank in order to make online payments.
You can email our team directly at hsv.memberships@herts.ac.uk to explain any issues you have if you try but fail to make an online payment with us. Wherever possible, please include a screenshot showing any error messages you may receive as this will help assist us in pin pointing the issue and hopefully find a swift resolution. Where problems continue to exist we will work with our booking system provider to resolve these for you.
We are excited to bring to you the next step in your online journey with us!