Privacy Policy

Privacy Policy

General

Hertfordshire Sports Village (HSV) respects the right to privacy of every individual who visits our website and uses our services. This Privacy Policy outlines the information we collect that is Personally Identifiable Information, how we use and store the information that we collect, and your rights to verify and amend the information.

By using this website and our services, and providing us with information, you consent to its use in line with this policy. Hertfordshire Sports Village will always handle information in compliance with the General Data Protection Regulation (GDPR).

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Information that we collect and how we use it

We collect data at various points throughout the site so that we can provide services to you. The information is collected and used as follows.

General enquiries

Information that we collect and how we use it

When you contact us using the "Contact Us" form on the site, we collect your name, email address and the other contact details that you provide us with. This information is used by us to respond to your enquiry and provide you with information relevant to you.

At this time, you have the option to “opt-in” to receiving mail shots promoting the products and services we offer. We also ask if you want to “opt-in” to receive other promotional information from Hertfordshire Sports Village by email or SMS.

Membership

When you apply to become a member, you will provide us with some personal information for the purposes of managing your membership with us and enable us to provide you with the services you have requested. This information includes; name, postal address, email address, telephone number, date of birth, Car registration no., basic medical details.

Covid-19

Each time you scan your ID card to enter the premises, basic data is collected to verify your membership status and allow you entry. This data may be used for the purposes of contact tracing in the event of a case of Covid-19 linked to the HSV.

Other information that we collect

When you visit our website site, we log the IP address of the machine you used to access our site with. The IP address is a unique number that is used on the Internet to identify a unique computer for the purposes of allowing computers to communicate with each other.

No features of our site require Cookies in order to function (a Cookie is a small piece of information that is placed on your computer and is used to differentiate you from other users accessing our site).

We may also collect information on the type of web browser that you are using, the operating system that your computer uses, and (where applicable) the link that you followed to get to our website. We use this information to produce general statistics about the numbers of unique visitors to the site and what software they use. In turn, these statistics are used to channel effort into further developing our site to meet the needs of our users.

Third Parties

Hertfordshire Sports Village does not and will never pass your information to any third party without your prior authorisation or unless legislation requires us to. Where information is collected on our behalf by third parties (such as for the purposes of surveys), we will ensure that they comply with our policy as outlined in this document.

On request, we may need to share basic contact details with the NHS Test and Trace service in the event of a case of Covid-19 linked to the HSV. GDPR allows us to share contact information of our staff, customers and visitors and share it with NHS Test and Trace to help minimise the transmission of COVID-19 and support public health and safety.

Security

Hertfordshire Sports Village takes the security of any information we hold very seriously and will always implement security measures that are in line with, or exceed, current best practices and recommendations.

Where necessary, and in common with other websites, we use SSL (Secure Sockets Layer) encryption to ensure that information provided to us is not visible to anybody else when in transit between your computer and our servers. You can tell when SSL is in use by the presence of a small "padlock" symbol in the status bar of your web browser.

In addition, our web servers are housed behind a secure firewall that prevents access to our databases from unauthorised users. All our servers are housed in a secure environment with high levels of physical security, and access is only permitted to a handful of security screened staff.

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Data Subject Rights

For the purposes of the GDPR, the controller of all information collected on this website is:

Hertfordshire Sports Village
de Havilland Campus
Hatfield Business Park
Hatfield
AL10 9EU

By law, you have a number of rights as a data subject, such as the, right to be informed, the right to access information held about you, the right to rectification on any inaccurate data that we hold about you. You have the right to request that we erase personal data about you that we hold (although this is not an absolute right). You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances. You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute). If you wish to view, delete or amend any of the information we hold on you, are unhappy or wish to complain about how your information is used, this can be done by contacting us through the web site or by writing to us at the address provided above.

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Direct Marketing

Hertfordshire Sports Village does not and will never pass your information to any third party without your prior authorisation. Where information is collected on our behalf by third parties (such as for the purposes of surveys), we will ensure that they comply with our policy as outlined in this document.

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Direct Marketing

Hertfordshire Sports Village will only ever contact you with marketing information where you have requested to receive it. If at any time you do not wish to receive such information, then you may ask us to amend our records appropriately (see section on Data Subject Rights).

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Links

Any external links from our web site are provided for convenience and purely informational purposes. While we try to find sites that are of value to you, which we believe in good faith provide lawful content and do not infringe applicable laws, we cannot be held responsible for any content, political views or endorsements that may be found in any of our external links. We are not responsible for the privacy practices or the content of such web sites.

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Legal

Company Name: Polyfield Property ltd
Trading Name: Hertfordshire Sports Village
Registered Number: 2509937
VAT Number: 540 2438 75

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Online Purchase

All transactions made online are in British Pounds Sterling. This agreement is based upon English Law and the law applicable to this agreement is the law of England and Wales.

This policy was last amended on 15th November 2021.